Navigating Cloud Contracts
75 minutes – 10am PT / 1pm ET
In traditional software licensing (on-premise), the vendor installs the software in the customer’s environment. The customer can have the software configured to meet its particular business needs and retains control over its data.
In a cloud computing environment, the software and the customer’s data are hosted by the vendor, typically in a shared environment (i.e., many customers per server) and the software configuration is much more homogeneous across all customers.
Thus, in the cloud environment, the customer’s top priorities shift from configuration, implementation and acceptance to service levels (availability, responsiveness and remedies) and data (security, redundancy and use).
The following issues will be discussed:
- Cloud Computing vs On-Premises
- Brief review of Distinctions and Similarities
- Authorized Users
- Fees and Hidden Charges
- Warranties
- Service Level Agreements (SLAs)
- Data Ownership, Security and Breach
- Term and Termination
- Indemnification: Data Breach and Intellectual Property
- Cyber liability insurance: Vendor and Customer
- Disaster Recovery and Business Continuity
- Vebdor Limits of Liability
TAKEAWAYS
- Understand the key issues relating to “cloud” based solutions
- Ensure appropriate warranty support, maintenance, and response times
- Address disaster recovery and business continuity to ensure on-going operation and support
- Minimize your risks and maximize your rights
- Ensure you get what you paid for
- Receive handout which includes a checklist of these key issues
- Comprehensive PP slide deck for future reference
WHO SHOULD ATTEND? Procurement, Sales, Contract Professionals, and anyone involved with contracts
If you’d like to submit a question for discussion, please email leslie@inkthedealseminars.com, in advance
Leslie S. Marell
Attorney | Speaker | Developer | Author